Comments on: Dell woes http://snikt.net/index.php/2007/10/19/dell-woes Vi veri ueniversum vivus vici Thu, 12 Aug 2010 18:25:50 +0000 hourly 1 http://wordpress.org/?v=3.0 By: venkman http://snikt.net/index.php/2007/10/19/dell-woes/comment-page-1#comment-35 venkman Thu, 01 Nov 2007 08:33:52 +0000 http://happiness-is-slavery.net/index.php/2007/10/19/dell-woes/#comment-35 In my career at IT support I had hundreds of support calls with dell, though you reach a different Hotline as business customer there never occured any problems, well sometimes it takes a bit longer to get someone on the line but most of the time its under 5 minutes. I've got experiences as private customer as well, no bad experiences as well. A friend of mine experienced a high pitch sound out of her new xps, she called support, they changed something in the bios and he called her back after the weekend if the problem persists. I as well had to change my keyboard twice, because the first one was clappering a bit, then I got a new one which was much better but after a few months a key broke, no problem as well a technician changed the keyboard (I didn't want to do it simply because I payed for a technician ;) ) I thought about buying a macbook or a d620 and decided to choose dell because I simply knew their support and notebook quality. In my career at IT support I had hundreds of support calls with dell, though you reach a different Hotline as business customer there never occured any problems, well sometimes it takes a bit longer to get someone on the line but most of the time its under 5 minutes.
I’ve got experiences as private customer as well, no bad experiences as well. A friend of mine experienced a high pitch sound out of her new xps, she called support, they changed something in the bios and he called her back after the weekend if the problem persists.
I as well had to change my keyboard twice, because the first one was clappering a bit, then I got a new one which was much better but after a few months a key broke, no problem as well a technician changed the keyboard (I didn’t want to do it simply because I payed for a technician ;) )

I thought about buying a macbook or a d620 and decided to choose dell because I simply knew their support and notebook quality.

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