iPod saga continued..

So I got a new iPod replacement (U2, 30GB, ~5.5th gen) for my old iPod (U2, 20GB, 4th gen) which was lost by the transport service. Everything looked great for a week, but then my neighbor knocked on my door and gave me my old iPod back.

Seemed like a karmic burden and after ranting over apple ambivalence between their self-produced image and their real business operations I saw no way that I could shut up and just keep the two iPods: the price for my guilty consciousness and phoniness would be just too high.

I phoned the apple support (again), told them the whole story. After another hour of bad waiting queue music the support stuff was convinced that I should own both iPods and even went as far as telling me to sent the old iPod back to the support center as I still have a valid support contract. After this surprisingly good news I instantly purchased an extended support warrant for the new iPod and postponed the search for a new DAP for another two years.

I’m still not very fond of the apple support. Don’t get me wrong, I’m very thankful for the new iPod and for the apple support staff in general. But the difference between handling of ‘normal’ operations (sending in defect iPods and waiting for months (!) for the same unrepaired iPod in my case) and the handling of exceptions (like ‘loosing my iPod and sending me a new one’) still disturbs me somehow. There’s something wrong, if I get to hope that the transport service will loose your iPod on the next service request to get good customer support.

Still: thanks Apple for the new one, I’m very grateful for that.

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